| Frequently Asked Questions |
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| 1.) When will I receive confirmation from my order? |
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| If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order. |
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| 2.) How do I cancel my order? |
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| If you would like to cancel your order please call us. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call. |
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| 3.) How do I exchange or return an item? |
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| Return and exchange information can be found on the back of the packing slip. If you do not have the packing slip please call us. Please have your order number available when you call. |
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| 4.) What are the ship methods for Hawaii and Alaska? |
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| All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground. |
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| 5.) Who determines what items are offered on the site? |
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| We have a department dedicated to finding product. We also make decisions based on our client contact and customer feedback. If you would like to make a customer suggestion please use the form at the top of the page, we appreciate your input. |
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| 6.) How long does it take to get an international shipping quote? |
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| An international quote can take up to 3 business days to be processed and emailed out. |
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| 7.) How do I change the shipping address for my order? |
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| If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call. |
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| 8.) Why do I have to give my credit card number when setting up an account? |
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| You do not have to setup an account to access the store and browse for products. Setting up your account is part of the checkout process and a credit card is required to complete that process. |
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| 9.) How do I find my password if I have forgotten it? |
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| If you provided an email address during your account setup you can click here to email your password to yourself. |
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| 10.) How do I find out the status of my order and tracking information? |
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| Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only shipping status of items that we stock and ship. Custom item shipping lead times can be found on the individual product pages. |
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Customer First
At GatewayCDI, the customer always comes first. It is our goal to
make your web experience easy and pleasant. If you have any
questions or concerns please do not hesitate to contact us. |
If you incur any problems or have any questions
concerning merchandise or the status of your order, our customer
service representatives are available from 8:00am - 6:00pm CST, Monday - Friday.
GatewayCDI will occasionally offer gift certificates at no charge for special promotions and marketing events. GatewayCDI reserves the right to cancel these promotional gift certificates at any time for any reason.
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| Ordering |
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| To order any product featured on this website, simply add it to your
shopping cart, then click "Checkout" to start the process. You will be
required to setup an account if this is your first time here. This
ensures the accuracy and security of your ordering experience. |
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| We accept Visa, MasterCard, American Express and Discover. We also
accept Checks. Please allow additional time for delivery when paying
by check. Your order will ship once payment has been received. |
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Sales Tax
Applicable state sales tax will be added to all
orders shipped in the State of Missouri and California. |
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Shipping and Handling (US only)
The following is for US orders only. If you are ordering outside the
US you will be contacted within 72 hours after placing your order with a
shipping quote. For more information about International Shipping
please click here.
You
have the option to select a ship method on the "Review Order" page during
Checkout.
All
orders placed by 4:00 PM CST will ship the same day following payment
verification. Ground orders are usually received within 5-7 business
days.
Shipping and handling charges are
based on the dollar size of your order and the type of service you request.
You’ll see your shipping charges listed on the "Review Order" page during
Checkout. After reviewing the page, you can submit your order. For delivery on a Saturday, please contact our Customer Service department for additional information and charges. |
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| All in stock orders placed by 4:00 PM CST will ship the same day
following payment verification. Orders shipped via Standard are usually
received within 5-7 business days. |
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| Purchases |
Standard |
3 Busn. Days |
2 Busn. Days |
1 Busn. Day |
| $0.01 - $25.00 |
$6.95 |
$10.95 |
$17.95 |
$23.95 |
| $25.01 - $50.00 |
$8.95 |
$12.95 |
$19.95 |
$31.95 |
| $50.01 - $75.00 |
$9.95 |
$14.95 |
$21.95 |
$35.95 |
| $75.01 - $100.00 |
$10.95 |
$16.95 |
$23.95 |
$39.95 |
| $100.01 - $150.00 |
$12.95 |
$18.95 |
$25.95 |
$42.95 |
| $150.01 - $200.00 |
$14.95 |
$20.95 |
$27.95 |
$45.95 |
| $200.01 - $300.00 |
$16.95 |
$23.95 |
$31.95 |
$52.95 |
| $300.01 - $400.00 |
$21.95 |
$28.95 |
$38.95 |
$59.95 |
| $400.01 - $500.00 |
$26.95 |
$33.95 |
$45.95 |
$65.95 |
| $500.01 - $600.00 |
$31.95 |
$38.95 |
$52.95 |
$71.95 |
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| For each additional $100 after $600 add 5% of total cost for UPS Ground, add 7.15% for UPS 3Day Select, add 8.25% for UPS 2nd Day Air, and add 15% for Next Day. |
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Inventory
We make every effort to keep all items in stock. However,
occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the
goods are in stock so we can ship your order complete. If you
need your order at a certain date please contact us by using the contact
form above. Be sure to include your order number. |
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Warranty / Returns
All merchandise is guaranteed for workmanship and quality for one year from date
of purchase. If, for any reason, you are not pleased with your order, please
return the item. Custom imprinted items can not be returned except in cases
where GatewayCDI is at fault. Send your return via prepaid and insured UPS.
CODs cannot be accepted. Shipping charges are not refundable. Refer to the
back of the packing slip for more information. If you have any
questions please contact us by using the contact form above. Be sure
to select Warranty / Returns as the subject. Please include the order
number and the item you would like to return. |
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